Policies and FAQs
Welcome to Time Was Antiques!
Thank you so much for visiting Time Was Antiques. We want you to enjoy your experience. We have been dealers in antiques and vintage since 1984 and have other websites.
Our motto is...“Have nothing in your house that you do not know to be useful, or believe to be beautiful” William Morris, 1834-1896
If you are looking for something, let us know...we may have it in another webstore. We will gladly combine shipping.
I accept payment in US dollars. I accept all major credit cards and other payment options through my secure merchant interface. I am required by law to accept sales tax if you live in Washington state. Boring, yes...but ya gotta do it!
We do Layaway...see below for the entire policy and requirements.....
Your order is ALWAYS insured...by us! Our gift to you using our 3rd party commercial insurer Shipsurance. We try to ship within 24 hours, unless a holiday or weekend intervenes as our local post office is not open on weekends. We always ship in 1-3 days. We will email you when we ship with your shipping information.
We only ship to the US and Canada. Due to new regulations of Canada Post, we can no longer ship jewelry items to Canada.
Australian buyers...we no longer ship to Australia because of the new ARN tax that went into effect on July 1, 2018.
PLEASE be advised...we have no knowledge or control over non US customs requirements, so check with them before ordering.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. I will not ship any item that is prohibited to import or ship into you country. Please check with your country's customs office to determine what these restrictions are prior to bidding or buying.
From past experience, if you are a Canadian buyer, we know that over a certain value, you may be charged Canadian Goods & Services Tax and a $10.00 handling fee. Please contact them if you have any questions or wonder if that will apply to you.
We gladly combine items for shipping which usually saves on shipping costs, and will adjust payments to reflect combined shipping savings. Shipping costs are stated for most items if you have questions ask. If your shipping, for any order, is incorrect due to combined items or just being able to ship safely in a different packaging etc. and the actual shipping cost is less than estimated, you will be refunded to your original payment method if the difference is more than $2.00.
On smaller parcels a $.50 - $1.00 shipping fee, and on larger parcels a $2.00 or more shipping fee, is included in the shipping cost for new packing supplies...tissue, bubble wrap, styrofoam packing peanuts, etc. Your items will be very well packed for shipping, to help keep them safe until they reach you! Please keep this in mind.
Insurance is PAID FOR SEPARATELY by us via 3rd party insurers, and is free to our customers.
My dear non US friends...due to recent EU regulations and requirement, I am no longer shipping to EU countries. I am sorry.
Just email me at timewasantiques@gmail for a quote or clarification or if you have any other questions.
Refunds and Exchanges
OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you EXCLUDING any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
There is a 15% Restocking fee for items returned.
Additional Policies and FAQs
Is your purchase a gift?
Just let me know in the 'notes to seller' section at check out, and I'll be more than happy to make an appropriate card with your sentiments and leave out the invoice.
We do offer a layaway plan for purchases over $100 and apply to US purchases only. It is extremely important to read and understand our Layaway Plan below, and clarify any terms before you enter into a Layaway Plan agreement.
Plan Duration: 3 months
Payment Frequency: each month
Payment: Equal Division based on 3 Months
Down Payment: NON REFUNDABLE down payment of a minimum of 25% of the order total, including shipping and tax if applicable.
Returns Accepted: No
Exchanges Accepted: No
Cancellation Fee: Down payment of 25% WILL NOT be refunded
NO DISCOUNTS can be applied on Layaway orders.
Payment is accepted by check. Item will not ship until final payment has cleared our bank.
PO Box 2151
Sequim, WA 98382 USA